Privacy Policy

1. Introduction

Smileful, operated by Smileful Futurz Pvt Ltd, India ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

Information You Provide Directly

When you visit our website or place an order through Amazon.in, we may collect:

• Contact Information: Name, email address, phone number
• Shipping Address: Delivery location (collected by Amazon)
• Order Information: Products purchased, order date, delivery status
• Communication: Messages, inquiries, and feedback you send us

Information Collected Automatically

When you browse our website, we may collect:

• Website Usage: Pages viewed, time spent, links clicked
• Device Information: Browser type, operating system, IP address
• Cookies & Tracking: Preferences, login session data, analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Send order updates, shipping confirmations, and delivery notifications
• Respond to your inquiries and customer support requests
• Improve our website, products, and services
• Send marketing communications (if you opt-in)
• Comply with legal obligations
• Prevent fraudulent transactions and protect security
• Understand user behavior and website performance through analytics

4. Information Sharing & Disclosure

Third-Party Service Providers

We share information with third parties who assist us in operating our website and conducting our business, including:

• Amazon India: For payment processing, order fulfillment, and delivery
• Analytics Services: Google Analytics and similar tools to understand website usage
• Communication Services: Email providers for sending order updates

Legal Requirements

We may disclose your information if required by law, court order, or government request.

Business Transfers

If Smileful is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Non-Personal Information

We may share aggregated, non-personally identifiable information publicly and with our partners.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment information is processed by Amazon through secure, encrypted connections (SSL/TLS).

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Deliver targeted advertising
• Prevent fraud and enhance security

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights & Choices

Access & Correction

You have the right to request access to your personal information and correct any inaccuracies. Contact us to make such requests.

Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.

Data Deletion

You may request deletion of your personal information, subject to legal retention requirements. We will respond to such requests within 30 days.

8. India Data Protection Compliance

Smileful complies with the Digital Personal Data Protection Act (DPDP), 2023, and other applicable Indian privacy laws. Your data is processed lawfully and transparently, with your consent where required.

For residents of India, you have the right to:

• Know what personal data is collected about you
• Request correction of inaccurate data
• Request deletion of data (subject to legal obligations)
• Withdraw consent for data processing

9. Children's Privacy

Our website and products are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing personal information.

11. Analytics & Advertising

We use Google Analytics to understand how users interact with our website. Google collects data such as IP address, browser type, pages visited, and referring URL. This data helps us improve the user experience and website performance.

We may also use remarketing and targeted advertising to show you relevant products based on your browsing behavior.

12. Social Media Integration

Our website links to social media platforms (Instagram, Facebook, YouTube). These links are not endorsements, and social media platforms have their own privacy policies. We recommend reviewing their policies before interacting with us on social media.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after updates constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Smileful Futurz Pvt Ltd
India
Email: care@smilefultots.com
Amazon Store: Smileful on Amazon India

We will respond to your inquiry within 30 days of receipt.

15. Grievance Redressal

If you believe your privacy rights have been violated, you may file a complaint with us. We have a grievance redressal mechanism in place and will investigate and respond to all complaints.